Our customer success story starts with Peter, a first-time Inline Design customer, contractor and active member of his local church. Based in Washington, the building required elegant, sleek railings to complement various sections of the facility. The stainless steel railings with glass panels and supporting brackets were to be installed along stairways, indoor balconies and the center stage. In addition to looking great, the railing system needed to be functional, often serving as safety barriers and segregations across different parts of the building.
Inline Design entered the project after the architects noticed our brand from the blueprint. With support from the priest and community, Peter got in touch with our sales department and provided the project’s specifications.
Peter’s order included 63 posts and 66 Redshift Quasar Handrail Brackets. Below highlights how the components were incorporated with the building’s interior space:
After the order was placed, our helpful sales rep guided him through a handful of requirements to streamline the installation process. Peter was advised to gather or purchase various tools, including a small drill press, bandsaw or chopsaw with a steel blade. Going beyond setting up the order, our sales rep also visited the site to check on the installation; and took the time to answer questions Peter’s crew had about the railing system and handrail brackets.
All posts on the stairs were customized to match the features and layout of the interior space. The components were rounded for a sleek, polished look. From a compliance perspective, the entire system adheres to relevant local and national building codes (checked by an inspector). Inline Design’s lead time was less than two weeks for Peter’s project. We offered and provided comprehensive support at critical parts to facilitate a smooth installation at the site.
Overall, we consider this project a huge success. The stainless steel system made a lasting impression on members of the church, resulting in positive feedback and compliments. Peter recommended our products and is working on another job involving our stainless steel railings for a local church. Thank you Peter!