Ingrid – AZ

Imagine: you have a gorgeous wooden wrap-around deck, with coordinating wooden stairs going up to it. It’s a new addition to your home, adding more living and entertaining space. As you sit on this deck, you have a beautiful view of vast forest-green trees and rolling mountains.

You understand that every deck requires an important element of safety. You don’t want any people or animals taking one wrong step and falling off the deck, nor do you want to ignore any international, national, or city code*, which is why you know you must look into a railing for this beautiful new deck.

However, you do not want to obstruct the surrounding views with bulky railing with lack of any visual appeal. And the wood for the deck and stairs was so carefully selected that you don’t want to take away from the aesthetic of that, either.

This was the situation for Ingrid, which is why she reached out to Inline Design in September 2018.

The initial interaction began with a phone call, speaking with the one of the members of the sales team at Inline Design. 

On September 5, an email follow-up to that phone call was sent to Ingrid, and the rest began falling into place from there. Ingrid sent pictures of her seamless and beautiful wooden design, featuring the impeccable bordering green and tan Arizonian landscape, and necessary measurements.

The next step was to figure out the best style of and material for the railing. Inline Design proudly offers a vast array of cable, glass, and stainless steel options with round and square edges to make for different aesthetics.

Deciding on the best railing option involves careful listening and consideration to the needs and wants of the customer — which exterior or interior design elements do they want to complement in this specific space? What is their own personal style? What is the style of their home — modern or traditional? Do they have pets or young children enjoying the area?

Sometimes, the customer does not know exactly what they need and want in the space before they come to Inline Design. This was the case for Ingrid, and the Inline Design team gladly assisted her in figuring out what was best for fluidity with the natural elements, her personal style, and the specific deck space.

The best railing style for Ingrid turned out to be the exclusive Arcadia cable railing system (patent pending), with flat bar top rails.

The Arcadia system also offers safety and sturdiness, making it the best and most affordable and practical choice offered by both Inline Design and the market as a whole.

There are floor- and side-mounted options available, and customers have heights of 36 or 42 inches to choose from. The railings are forged with 1 (3/4) x (5/8) in. bars. The system is easy to install, though you may also opt for a professional installation.

The Arcadia system also offers safety and sturdiness, making it the best and most affordable and practical choice offered by both Inline Design and the market as a whole.

Once a rough idea of the desired effect and look of the Arcadia railing system was achieved for Ingrid, price quoting from the sales team began.

Operating on a foundation of transparent, consistent, and timely communication from the very beginning with every customer, Ingrid was given the initial quote on September 7. In that same email, it was mentioned that the price may fluctuate.

Initial quotes from the sales team are usually a rough estimate. The CAD team then comes into play, finishing a drawing and showing that the customer may need additional posts or parts, such as cable fittings or custom work. This is how and when the price fluctuates.

In most situations, Inline Design doesn’t charge for minor custom work, but since Arcadia is a new system, a few additional parts would need to be customized.

On September 13, it did indeed fluctuate to a higher price, as Ingrid needed a few more posts in some places. But there was some good news to offset this new higher price: a free shipping rebate.

When the process reached its tail-end on September 26, the CAD team sent Ingrid over the final information to be signed off on, with a final total was a good in-between of the initial quote on September 7 and the fluctuated quote on September 13.

Not long after, Ingrid’s Arcadia railing was gracing the perimeter of her new deck. 

While the Arcadia system can be installed by the customer themselves, it is recommended to get the help of a professional or individual with welding experience as Ingrid did, as the top bar has to be welded to the posts. 

Overall, Ingrid was very happy with the process of receiving and the outcome of her railing system. 

While needs and wants vary from customer to customer, key points remain the same with each interaction with Inline Design: transparent, consistent, and timely communication. 

Key points remain the same with the design of each railing system, as well. Each system allows for fluidity, openness, and versatility. 

*Customers are encouraged to call their local city for information about their local building codes. City building codes supersede national building codes. Inline Design is not liable for any code non-compliance.

Read Ingrid‘s review of Inline Design on Yelp

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